TEPPAN Auberge CaroCaro TobaUra Bettei (operated by Sun Urashima Co., Ltd.; hereinafter referred to as "the Inn") deeply recognizes the importance of protecting personal information. We consider the appropriate handling and protection of personal information to be our responsibility, and we comply with the Act on the Protection of Personal Information, relevant laws and regulations, and guidelines. We are committed to protecting personal information as outlined below:

• 1.When collecting personal information, the Inn will inform individuals of the purpose of use in advance and collect such information appropriately and fairly, within the scope necessary to achieve the intended purpose.
• 2.The Inn will define the purposes for which personal information is used and, except where permitted by law or in exceptional circumstances, will use the information only within the scope of those purposes and with the prior consent of the individual.
• 3.The Inn strives to keep the personal data it handles accurate and up to date within the scope of its intended use, and takes necessary and appropriate security measures. We also ensure proper management by requiring compliance from employees and contractors.
• 4.Except in cases permitted by law, the Inn will not provide personal data to third parties without the prior consent of the individual.
• 5.When individuals request disclosure, correction, suspension of use, or deletion of their retained personal data, the Inn will respond promptly in accordance with applicable laws.
• 6.The Inn will promptly and appropriately address complaints and inquiries regarding the handling of personal information.
• 7.The Inn will continuously review and improve the measures it takes to protect personal information.

Revised March 2024

<Handling of Personal Information>

The personal information collected and used by our inn will be handled as follows:

<Personal Information We Collect>

The information we may collect from guests includes, but is not limited to, the following:

•Profile Information: Name, address, phone number, gender, date of birth, occupation, employer, email address, department name, job title at place of employment, information listed on various forms of identification, etc.

•Transaction Information: Bank account details, payment or billing information, and other data necessary for transactions.

•Other Identifying Information: Facial images, information on health insurance cards, IP address, account IDs (including LINE account ID)location data, nicknames (including registered LINE names), device-specific identifiers, device identification information, purchase data, etc.

•Inquiry-Related Information: Content and history of inquiries or communications.

•Event Participation & Survey Data: Information provided through event applications, responses to questionnaires, etc.

In addition, we may collect information related to access and service usage, including

•Device Identifier Information: Standard and commonly used identifiers for service delivery such as "Cookie ID," "IDFA," and "Advertising ID."

•Device & Browser Information: Details about the device, operating system, and browser used to browse the internet or access applications.

•Behavioral Data: Online and in-app activity history.

•Other Related Data: Any other data acquired in conjunction with the above information.

<Purpose of Use of Personal Information>

The personal information we collect will be used for the following purposes. When personal information is directly provided in writing or other means, the specific purpose of use will be clearly stated at that time.

•To contact guests for purposes such as confirming or finalizing reservations and orders, and responding to inquiries.

•To provide information about our new products, services, events, special offers, and similar topics.

•To analyze customer trends and conduct market research and product development.

•To carry out operations such as providing information generated from surveys, analyses, user attributes, and behavioral data.

•To conduct surveys and individual interviews for the purpose of improving our services.

•To publish content on our websites, applications, and other media operated by the inn.

Note: Except in cases where our website or app clearly states that personal information will be published, the information will be processed so that individuals cannot be identified before publication.

•To provide personal information to third parties as necessary to fulfill the above purposes.

•To conduct recruitment-related processes such as screening, interview scheduling, and providing results.

•For other purposes related to the businesses of our inn (including group and affiliated facilities).

•To contact the guest for any other necessary reasons.

<Provision of Personal Information to Third Parties>

We will not provide personal information to third parties except in the following cases:

•When the individual has given prior consent.

•When sharing within our group or affiliated facilities, or with service providers and contractors, to fulfill the purposes disclosed or stated in advance.

•When providing statistical data that has been processed to prevent the identification of individuals.

•When required to do so by law or regulation.

•When it is urgently necessary to protect an individual’s life, body, property, or other vital interests.

<Joint Use of Personal Information with Group and Affiliated Facilities>

To fulfill the above purposes of use, our inn may jointly use personal data with the following group companies:

(1)Group and affiliated facilities for joint use:
•Our Inn
•Sun Urashima Yuki no Sato
•Oyado The Earth
•Hotel Tokinoza
•Villa Otogibanashi
•Shima Bettei
•Ise no Umaimonya
•Sun Urashima Holdings Co., Ltd.
•Sun Service Co., Ltd.

(2)Types of personal data to be jointly used:

•For corporate customers: name of representative, contact person's name for general or emergency matters, department, job title, contact phone number, office address, email address, and all other information acquired by our inn

•For individual customers: name, address, date of birth, age, gender, phone number, email address, and all items listed in “Personal Information We Collect.

(3)Responsible parties for managing the jointly used personal data:
•Sun Urashima Co., Ltd.
•Sun Service Co., Ltd.

<Outsourcing the Handling of Personal Information>

We may outsource the handling of collected or provided personal information for purposes such as administrative services or billing operations. These external parties will be appropriately managed and supervised by our inn.

<Disclosure, Correction, Addition, Deletion, Suspension of Use, and Cessation of Third-Party Provision of Personal Information>

(1)Customer Service Contact:
For requests concerning the disclosure, correction, addition, deletion, suspension of use, or cessation of third-party provision of personal information, please contact the inquiry desk listed below. We will respond promptly in accordance with applicable laws and regulations.

(2)Acceptable requests:

1.Notification of the purpose of use of retained personal data

2.Disclosure of retained personal data

3.Requests to correct, add to, or delete retained personal data

4.Requests to suspend the use or delete retained personal data

5.Requests to stop the provision of retained personal data to third parties

<Inquiries, Corrections, or Deletion of Information Content>

For complaints or inquiries related to personal information, please contact the service desk below.

<Handling of Personal Information on Linked Websites>

Our official website (www.carocaro.com) may contain links to websites operated by other companies or organizations for the purpose of providing more useful information or services. We are not responsible for the collection or handling of personal information on linked websites. Please use these sites at your own discretion.

<Use of Cookies>

Our website uses cookies on certain pages. To analyze access patterns and usage, as well as to deliver personalized advertisements and information, we may use services provided by third parties.
If you prefer, you can disable or turn off cookie functionality in your browser settings. Please note that doing so may cause some parts of our website to function improperly. For instructions on adjusting browser settings, please consult the provider of your browser.
For more information on how cookies are used, what information is collected, and how to opt out, please refer to the link below:
•Google Analytics　https://support.google.com/analytics/answer/6004245

<Changes to the Privacy Policy>

We may revise this privacy policy as necessary. Changes will take effect at the time they are posted on our website.

<Personal Information Protection Officer>

TEPPAN Auberge CaroCaro Tobaura Villa
(Head Office: Sun Urashima Co., Ltd., Noriko Yoshikawa)
517-0011 Toba City, Motoura Onsen, Mie Prefecture
Phone +81 599-32-6111